Refund Policy


Any refund on your MetroMax Solutions Virtual Assistant package fees shall be governed by the Refund Policy below. In all such cases, the individual refund policy or the package contract terms shall be applicable in addition to this unless and otherwise, it is contrary to this, in which case the individual service/project contract refund terms shall supersede this policy.


MetroMax Solutions bills its customers in advance at the beginning of each month based on the appropriate package to which the customer has subscribed.


  1. In the event of a deficiency in service, MetroMax Solutions will make every reasonable effort to rectify the problem, rework the task/assignment/project, and deliver it back to the customer. All such requests have to be routed to the Quality Department of MetroMax Solutions either through direct email or through the web form within 3 business days of receipt of a completed task/assignment/project, failing which it is presumed that the service quality is acceptable and there is no deficiency in service. The decision of the company will be final and binding on this matter.


  1. All tasks/assignments/projects are undertaken on a best-effort basis.


  1. Any refunds due to errors in billing, referral discounts, or such items shall be made to your respective payment method. To prevent fraudulent acts, refunds are only issued through the same payment process as the payment was made, and no substitutions are allowed. i.e.) if you had paid with your Visa card, the refund can only be issued back to the same card number you paid with and not a different credit card/cash/cheque/etc.


  1. You may be subject to credit card transaction charges and fluctuations in the exchange rate on such refunds due to the payment gateway and the intermediary banks involved in the transaction; we have no control over these charges and cannot predict what they may be. Timelines for receipt of funds into your credit card account may also vary for different cards/banks. Our responsibility is to act on issuing a refund was agreed upon after the resolution of the case, within 3 business days.


  1. Refunds are not applicable on items bought on behalf of the customer on the customer’s instructions using the customer’s credit card.


Please contact our billing team if you have any issues with our refund policy.